Privacy Policy | The Table Project

Privacy and Cookie Policy

The Table Project CIC is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect and use your personal information (this means any information that could identify you). This document will help you to understand our views and practices regarding your personal data and how we treat it.

Our privacy policy is subject to change, so please check it periodically. This issue is effective from 11th September 2025.

We may collect the following information:

Personal Information: Name, email address, phone number, and any information you provide when filling out forms or contacting us.
Technical Information: IP address, browser type, operating system, device information, and pages visited.
Cookies and Tracking Data: Data collected through cookies, analytics tools, or similar technologies

2. How We Collect Information

We collect information in several ways:

Directly from you: When you register, subscribe, contact us, or use our services.
Automatically: Through cookies, log files, and analytics as you navigate the Site.
From third parties: Partners or service providers that help us provide services

3. How We Use Your Information

Your information may be used to:

Provide, operate, and maintain our website and services
Improve user experience and analyze trends
Respond to inquiries or provide customer support
Send promotional materials or updates (if you opted in)
Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information:

With service providers who help us operate the Site
To comply with legal obligations or protect our rights
In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyse traffic, and provide personalised content. You can manage cookie preferences through your browser settings.

6. How Long We Keep Information

We keep your information only as long as needed to provide our services or as required by law.

7. Your Rights

Depending on where you live, you can:

Access, update, or delete your information
Opt out of marketing emails
Limit how we use your data

8. Security

We protect your information with reasonable security measures. But no online system is 100% secure.

9. Children’s Privacy

Our site isn’t for children under 13, and we don’t knowingly collect their information.

10. Updates

We may update this policy occasionally. Changes will be posted here with the updated date.

11. Contact Us

If you have questions about this policy, reach us at:

info@tableprojectnortheast.com

T&C’s

Welcome to The Table Project CIC. By accessing or using our website, services, or engaging with us in any way, you agree to the following Terms and Conditions. Please read them carefully.

Our terms and conditions are subject to change, so please check it periodically. This issue is effective from 11th September 2025.

1. About Us

The Table Project CIC is a community initiative based in the North East, supporting people through food, connection, and care.

info@tableprojectnortheast.com

2. Use of Our Website

You agree to use our website lawfully and respectfully.
You must not use it for any fraudulent, harmful, or illegal activity.
Content on our website is for general information only and may be updated or changed at any time.

3. Services

The Table Project CIC aims to provide a safe, supportive space for all.
We reserve the right to make changes to our services, events, or activities without prior notice.
Participation in activities is at your own discretion, and we ask all users to respect staff, volunteers, and other participants.

4.Donations and Payments

Any donations made to The Table Project CIC are voluntary and non-refundable.
We take reasonable steps to keep online donations secure, but we cannot guarantee complete security of electronic transactions.

5. Data Protection and Privacy

We are committed to protecting your personal data.
Any personal information shared with us will be handled in line with our Privacy Policy and relevant data protection laws.

6. Intellectual Property

All content on our website (text, images, design, branding) is the property of The Table Project CIC unless otherwise stated.
You may not copy, reproduce, or distribute content without prior written permission.

7. Limitation of Liability

All content on our website (text, images, design, branding) is the property of The Table Project CIC The Table Project CIC will not be held liable for any loss, damage, or inconvenience caused by the use of our website or participation in our services.
Nothing in these terms limits or excludes liability where it would be unlawful to do so.

8. External Links

Our website may include links to external sites. We are not responsible for the content or practices of these third-party websites.

9. Changes to These Terms

We may update these Terms and Conditions from time to time.
Continued use of our website or services will be considered acceptance of the updated terms.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Complaints Policy

The Table Project CIC is committed to providing a welcoming, respectful, and supportive environment for everyone who engages with us. We value feedback and take all complaints seriously as an opportunity to improve our services and relationships

Our complaints policy is subject to change, so please check it periodically. This issue is effective from 11th September 2025.

Scope

This policy applies to:

Service users
Volunteers
Staff
Partners and members of the public

Our Commitments

We will:

Treat all complaints seriously, fairly, and confidentially.
Acknowledge complaints promptly.
Investigate matters thoroughly and impartially.
Provide a clear and timely response.
Learn from complaints to improve our work.

How to make a complaint

If you have a complaint, please contact us:

Email: info@tableprojectnortheast.com

You can also raise concerns in person with a staff member or volunteer, who will pass the matter on to management.

When making a complaint, please include:

Your name and contact details
Details of the issue (what happened, when, and who was involved)
The outcome you hope for (if applicable)

Our process

Acknowledgement
- We will confirm receipt of your complaint within 5 working days.
Investigation
- A manager or designated person will investigate the issue.
- This may involve speaking with staff, volunteers, or others involved.
Response
- We will provide a written response within 20 working days.
- If more time is required, we will explain why and give an updated timescale.
Appeal
- If you are not satisfied with the outcome, you may request a review by a senior manager or trustee.
- The decision of the review will be final.

Confidentiality

All complaints will be handled in confidence. Information will only be shared with those directly involved in investigating and resolving the matter.

Complaints are recorded and reviewed regularly to help us identify trends, improve practice, and ensure accountability.